Privacy Policy — Merqato

1. What We Collect

We collect information you provide directly when using our Services:

Name, email, and business details when requesting an agent
Chat content you submit to AI agents for processing
Checkout and payment information (processed by PayMongo, stored on their servers — we do not store card details)

2. How We Use Your Data

We use your information to:

Configure and operate AI agents on your behalf
Process bookings and payments
Respond to support requests
Improve our Services (aggregated, anonymized data only)

3. AI Model Data Flow

When an agent processes a request, your input is sent to a third-party AI model provider (OpenRouter or a local Ollama instance you control). The model provider may log or store interaction data according to its own privacy policy. We do not sell or share your data with third parties for marketing purposes.

4. Data Retention

Agent interaction logs and booking records are retained for as long as necessary to provide support and comply with applicable Philippine regulations (including RA 10173 — Data Privacy Act of 2012).

5. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the right to:

Access personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for processing

To exercise these rights, email hello@merqato.digital.

6. Security

We implement reasonable technical and organizational measures to protect your data. However, no method of electronic transmission is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We will notify you of material changes via email or a notice on our site. The "Last updated" date at the top of this page indicates when it was most recently revised.

9. Contact

Questions about this policy? Email hello@merqato.digital.